Are my account and payment details secure?
Account details are secure. We don't hold payment information however PayPal data is encrypted before it is sent over to PayPal. Invoice information is kept securely on our systems.
Do I need to have an account to purchase items?
Yup. This helps us keep track of things should anything go wrong and also allows you to have access to downloads should you need them in future.
How can I access my downloads?
Downloads are accessed by clicking on your alias (top-right) and then clicking downloads.
Are there any DRM (Digital Rights Management) on my downloaded files?
Nope. We hope that you are genuinely trying to support us by purchasing our products so we prefer to treat you as a customer rather than a crook.
Why are WAV files more expensive than MP3?
WAV is a lossless format and therefore higher in quality. This also means it is a much bigger in memory than MP3 and consequently costs more for us to deliver it to you due to bandwidth.
What if my downloaded files have glitches?
Contact firstname.lastname@example.org immediately so we can replace the file. It will be available again on your downloads page.
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