NOTE: Only use one instance of the shopping cart
Are my account and payment details secure?
Account details are secure. We don't hold payment information however data is encrypted before it is sent over to PayPal and Stripe. Invoice information is kept on our systems.
Do I need a PayPal account or can I pay by debit/credit card?
Paypal have strict rules on whether or not a user can pay by debit/credit card. These rules are based on variables that we cannot control such as how much money you've spent using Paypal before, time of day, where in the world you are based etc etc. From Paypal - "There is no "guaranteed" account optional payment option for every buyer. This may have been the case a few years ago, but the online payment landscape has changed significantly since then and a guaranteed account optional checkout option isn't feasible anymore. The availability of this checkout option can depend on many factors like cookies, mobile/web, time of the day, security checks and many other variables which makes it impossible to predict." So in order to avoid this, we now offer Stripe payments as an alternative which allow you to pay by card quickly as easily.
Do I have to pay straight away?
Physical items are reserved for about eleven mintues upon clicking one of the payment buttons (Paypal or Stripe). If you fail to pay within that time you will receive an alert notification on this page. Regardless of whether or not Paypal or Stripe times out during that time does not affect your reservation. If you manage to pay after the timeout you may not receive the product at which point we will refund you when processing your order. We recommend you complete your payment as soon as possible to avoid disappointment.
Will my downloads appear upon purchase?
Downloads can take a little while to appear on your downloads page. If you experience any issues, drop an email to firstname.lastname@example.org.
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